How To Return An Item
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect. *You must return the item within 30 days of your purchase.
Please contact us at firstname.lastname@example.org and request that you would like to return your products. Briefly, explain to our support agents, your issue and they will begin the return process.
Items cannot be returned if they are opened. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.
Customs and Shipping
We do not insure against loss of your package or seizure. Please keep this in mind when placing your order. Also make sure to check your country’s customs to make sure the items you are buying are legal for import. Please check your laws and importing regulations before placing an order with our website. No refunds will be issued for international orders that are held, denied by customs, lost during shipping or for orders that have an incorrect address that was entered during checkout process. Once international orders leave R2 Research Labs facility will not be responsible for the shipment.
Exchanges of any of product, regardless where they are purchased from must be within 30 days of your purchase due to a manufacturer defect. R2 Research Labs is responsible to decide what products are eligible for exchange due to a manufacturer defect.
Please email email@example.com with your proof of purchase, lot # and expiration date and description of the defect.